Mass Arbitration: Processing Claims, Managing and Securing Information, Resolving Underlying Disputes

Course Details
- smart_display Format
On-Demand
- signal_cellular_alt Difficulty Level
Intermediate
- work Practice Area
Class Action and Other Litigation
- event Date
Tuesday, March 25, 2025
- schedule Time
1:00 p.m. ET./10:00 a.m. PT
- timer Program Length
90 minutes
-
This 90-minute webinar is eligible in most states for 1.5 CLE credits.
This CLE course will guide class action counsel through the logistics and considerations of managing hundreds or thousands of similar individual arbitration proceedings filed against a defendant alleging the same or similar claims.
Faculty

Mr. Ranlett defends businesses in complex class and representative actions in state and federal courts across the country, as well as in high stakes and mass arbitrations. His clients are national and multinational corporations in a variety of industries, including financial services, telecommunications, insurance, and Internet and technology sectors. He has successfully resolved a wide variety of claims, including allegations of false or deceptive advertising, data-breach and other privacy claims, and alleged violations of the Telephone Consumer Protection Act, Fair Credit Reporting Act, Fair Debt Collection Practices Act, federal securities laws, the Alien Tort Claims Act, and various consumer-protection and unfair-trade and deceptive-practices acts. Mr. Ranlett He also advises businesses in drafting and enforcing arbitration agreements and in establishing fair and effective dispute-resolution programs with consumers and workers. And he assists businesses with compliance with the Telephone Consumer Protection Act and other consumer-protection laws. Mr. Ranlett is a co-editor of Class Defense, the firm’s blog on key issues affecting class action law and policy. He also has served as a Professorial Lecturer in Law at The George Washington University Law School, where he teaches advanced appellate advocacy.

Mr. Tayman regularly represents clients in the financial services, banking, technology, AI, digital marketing and other industries in government investigations and enforcement actions, complex consumer financial and privacy class actions, mass arbitrations, and complex litigation. He frequently counsels clients on regulatory compliance enforcement and litigation risk avoidance with respect to federal and state consumer protection, privacy and marketing laws. Mr. Tayman is the lead editor of the firm’s Consumer Finance Insights blog and regularly publishes and speaks on current enforcement and litigation trends.

Mr. Janove is a relentless advocate for consumers, workers, and small business owners. He leverages his diverse career litigating antitrust, securities, business unfair competition, and consumer cases. Mr. Janove draws upon his experience as a former defense attorney to develop ambitious cases that advance consumer and public interests. Current matters include Lanham Act and unfair competition claims on behalf of small businesses against big tech companies, consumer claims against mobile game developers, data privacy claims against major corporations, and human trafficking claims against websites and immigration detention centers. He speaks regularly at mass arbitration and plaintiffs-side conferences, including the Mass Arb Conference.
Description
In recent years, businesses that enter into arbitration agreements with customers and workers have seen a rapid uptick in the number of mass arbitrations. Claimants' counsel will often file thousands (or tens or hundreds of thousands) of simultaneous demands for individual arbitration. Counsel must have multiple strategies at work, including procedures for receiving and analyzing each claim, managing a deluge of information, raising any arbitrability disputes, and litigating the merits.
Attorneys used to litigation in court must learn to navigate the world of arbitration, including the procedural rules of multiple arbitration providers. Parties often may take advantage of procedures used by courts to handle mass claims, such as in the mass tort and multidistrict litigation context.
Listen as this panel of attorneys experienced with mass arbitration reviews procedures developed in response to this phenomenon and discusses how to coordinate hundreds or thousands of cases.
Outline
- Rise of mass arbitration
- Receiving, analyzing, managing, and securing claims and information
- Managing mass arbitration
- Rules
- Selecting arbitrators
- Hearings or summary resolution
- Substantive law
- The value of precedent
- Binding effect
- Settlement considerations
- How to discourage the filing of a mass arbitration
Benefits
The panel will review these and other pivotal issues:
- What are the rules for mass arbitration established by arbitration providers?
- How are arbitrators chosen in mass arbitrations?
- What court procedures are valuable and available in mass arbitrations?
- Are there any fee-shifting considerations in mass arbitrations?
- Are the results of one arbitration binding on others?
- What questions of arbitrability often recur in mass arbitrations, and how are those issues resolved?
- How should defense counsel respond to the filing of unvetted arbitration demands, such as demands in the names of fictitious claimants?
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