Bad Faith Litigation: Discovery of Claims Management Goals and Adjuster-Performance Incentives
Requesting and Objecting to Insurance Company Financial Targets, Goals, Plans, Measurements, Milestones, or Incentives

Course Details
- smart_display Format
On-Demand
- signal_cellular_alt Difficulty Level
Intermediate
- work Practice Area
Insurance
- event Date
Tuesday, August 13, 2024
- schedule Time
1:00 p.m. ET./10:00 a.m. PT
- timer Program Length
90 minutes
-
This 90-minute webinar is eligible in most states for 1.5 CLE credits.
This CLE webinar will discuss the discovery of claims management goals and adjuster performance incentives in bad faith insurance litigation. The panel will discuss when and why this information is relevant, what kinds of requests are appropriate and how to make them, what objections are likely to be raised, and what makes them succeed or fail.
Faculty
Ms. Dinneen concentrates her practice on the representation of insurers in bad faith litigation, catastrophe/mass tort defense, insurance fraud, and insurance coverage matters. She also has experience defending Jones Act and LHWCA claims. Ms. Dinneen is a frequent speaker on bad faith insurance topics.

Mr. Jacobus' practice over the past decade has largely centered on high risk, high value insurance coverage litigation, but he comes from a broad civil and commercial litigation and trial background. He has tried jury trials to verdict in CA, IL and LA. Several of his cases have resulted in written opinions in trial courts and courts of appeal, and he has argued appeals in both state and federal courts.

Ms. Thomas uses her over 20 years of experience in the insurance industry to solely advocate on behalf of policyholders in complex coverage disputes against insurance carriers. She deals daily with high exposure events and coverage litigation stemming from such events. Ms. Thomas has extensive experience with a national insurance coverage practice that focuses on liability and property damage matters, including claim coverage matters within the real estate and construction industries, particularly with respect to claims and litigated disputes involving professional liability, commercial general liability, bad faith, builder's risk, additional insured coverage, and contractual indemnity.
Description
A plaintiff often contends that its claim was denied in bad faith because the adjustor who handled the claim had a financial incentive to deny legitimate claims. Courts have found that whether insurers have arbitrary goals for reducing claims or whether salaries and bonuses are paid for doing so are relevant to whether an insurer acted unreasonably and was aware of it.
In the era of runaway verdicts, this information can have a powerful effect on the jury. Discovery requests typically ask for targets, goals, plans, measurements, milestones or incentives, budgets, goals, financial measurements, and financial results. Insurers frequently object on a number of predictable grounds and may have valid concerns over the scope of the requests or how responses are to be produced. Once produced, it may be difficult to keep the data in context.
Listen as this preeminent panel of insurance litigators discusses the discoverability of claims management goals and adjuster performance incentives in bad faith insurance litigation and how recurring objections can be defeated or sustained.
Outline
- Relevance of requests on financial incentives
- Permissible scope of requests
- Form of production issues
- Objections
Benefits
The panel will consider these and other key issues:
- Is it necessary to seek punitive damages before discovery of financial information is allowed?
- What kind of temporal or geographic limits may be reasonable for these types of requests?
- What are typical requests and objections?
- In what format should the information be produced and who decides that?
Unlimited access to premium CLE courses:
- Annual access
- Available live and on-demand
- Best for attorneys and legal professionals
Unlimited access to premium CPE courses.:
- Annual access
- Available live and on-demand
- Best for CPAs and tax professionals
Unlimited access to premium CLE, CPE, Professional Skills and Practice-Ready courses.:
- Annual access
- Available live and on-demand
- Best for legal, accounting, and tax professionals
Related Courses

Insurance Carrier Intervention in Underlying Tort Cases: Options for Preserving Coverage-Related Facts
Thursday, May 29, 2025
1:00 p.m. ET./10:00 a.m. PT

Foreign Tortfeasors and Subrogation: Why Typical Approaches Fail; Alternative Negotiation Strategies
Tuesday, April 1, 2025
1:00 p.m. ET./10:00 a.m. PT

Insurance Bad Faith Litigation: Strategies and Practical Tools to Successfully Resist Entry of Protective Orders
Friday, April 25, 2025
1:00 p.m. ET./10:00 a.m. PT
Recommended Resources
Navigating Modern Legal Challenges: A Comprehensive Guide
- Business & Professional Skills
- Career Advancement
Your Guide to Professional Development with BARBRI
- Learning & Development
- Business & Professional Skills
- Career Advancement
- eDiscovery
Building Your Book: Strategies to Secure Long-Term Success
- Business & Professional Skills
- Career Advancement
- Talent Development