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- videocam Live Webinar with Live Q&A
- calendar_month June 4, 2026 @ 1:00 PM ET/10:00 AM PT
- signal_cellular_alt Intermediate
- card_travel Insurance
- schedule 90 minutes
Aerial Imagery in Insurance: Policyholder and Insurer Perspectives and Best Practices
Welcome to BARBRI, the trusted global leader in legal education. Continue to access the same expert-led Strafford CLE and CPE webinars you know and value. Plus, explore professional skills courses and more.
About the Course
Introduction
This CLE webinar will offer guidance to lawyers for policyholders and insurers working to resolve disputes over whether aerial imagery of the policyholder's property justifies an insurer's adverse action. The panel will discuss the increasing use of aerial imagery, elements of a respected and defensible program for collecting and using aerial images, and how policyholders can protect themselves in a time when there is no definitive industry standard.
Description
At renewal, after a claim, or even mid-policy, insurers increasingly, without notice to policyholders, obtain or review drone, airplane, satellite, or even Google Earth images of private and commercial properties. They then rely on these aerial images to justify underwriting, pricing, renewal, cancellation, and claim-adjusting decisions, and to demand that policyholders make repairs as a condition of continued coverage. In doing so, adjusters and even insurer counsel implicitly and incorrectly assume that the imagery accurately, objectively, and incontrovertibly depicts actual conditions on the ground. If insurers rely on imagery for their decisions, they must recognize the limits of the medium and their decisions must be able to withstand evidentiary, bad faith, and other challenges.
Policyholders contending with adverse action have numerous concerns that often lead to more, not fewer disputes and litigation, actually defeating the stated and laudable goals of using aerial imagery and new technology. Concerns include the accuracy, currency, and reliability of aerial imagery and their ability to challenge it; the insurer's obligation to disclose the images relied on; overreliance on imagery alone; AI manipulation; unfair claims practices; and privacy, surveillance, and unauthorized monitoring. What starts as a limited dispute can escalate into full-blown scrutiny of company practices and policies—or the lack thereof—that catches the eye of regulators and plaintiffs' lawyers alike.
Because there are no national industry standards for the use of aerial images, state legislatures and insurance commissioners have stepped in with laws and regulations related to transparency and communication, and mandate proper dispute resolution mechanisms. The principles and guidance in the NAIC Model Bulletin on the Use of Artificial Intelligence Systems by Insurers are being adapted for the use of aerial imagery.
Listen as our panel of experts reviews current trends and developments in the use of aerial imagery for underwriting, pricing, and claims decisions; practical insights for developing a respected and defensible program for collecting and using aerial images; and best practices for policyholders to protect themselves from overreliance on imagery.
Presented By
Ms. Bach has been a professional insurance consumer advocate since1985. She co-founded United Policyholders in 1991 and serves as the organization’s Executive Director and primary spokesperson; shaping and overseeing the Roadmap to Recovery™, Roadmap to Preparedness, and Advocacy and Action programs. A nationally recognized advocate for policyholders and an expert on insurance trends, claims, coverage, law and public policy matters; Ms. Bach is in her second term as an appointed member of the Federal Advisory Committee on Insurance and has been an official Consumer Representative with the National Association of Insurance Commissioners since 2009. She is also a member of the Fire Victim Trust Oversight Committee and a Redwood Credit Union Associate Board Member. Ms. Bach is frequently interviewed in print and broadcast media, and is the author of numerous publications including “The Disaster Recovery Handbook”, “WISE UP: The Savvy Consumer’s Guide to Buying Insurance” and a contributor to several editions of “Buying Your First Home” (Nolo Press), Bach’s awards include Person of the Year, (NAPIA) and Money Magazine’s “Money Hero”.
Mr. Rybny is a Partner and Chair of TTH’s Insurance Regulatory, Compliance & Governance Practice. He brings over 25 years of experience in counseling insurance carriers, agents and third-party administrators in various capacities. While Mr. Rybny continues to represent insurers in litigations involving coverage questions arising under property & casualty, fiduciary liability, professional liability and commercial crimes policies, ten years ago he recognized that a vacuum existed on the regulatory side among certain aspects of the insurance industry as many attorneys spent much of their careers in the departments of insurance than in the courtroom defending the language of the insurance policies. He emerged himself in various insurance regulatory matters, bringing with him his not only his knowledge of the business of insurance from representing insurers in extra-contractual and coverage litigations, which experience gives him the unique ability to advise and counsel insurers on corporate and policy-related issues even before litigation arises. Mr. Rybny now counsels insurers on creating innovative insurance products, general regulatory compliance. His approach to regulatory matters is cost-effective, practical and risk-based. Mr. Rybny has taken part in special investigations involving international banks and foreign companies, as well as property claims as a result of Superstorm Sandy and Covid-19. He is a prolific author and speaker on emerging issues in the insurance industry, providing both in-house training and presentations at various organizations around the country.
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This 90-minute webinar is eligible in most states for 1.5 CLE credits.
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Live Online
On Demand
Date + Time
- event
Thursday, June 4, 2026
- schedule
1:00 PM ET/10:00 AM PT
I. Evolution of use of aerial imaging
II. Recurring issues
A. Quality and recency of images
B. Risk-related vs. cosmetic "defects"
C. Communication and transparency
D. Dispute resolution mechanisms, including access to images relied upon
E. Privacy and surveillance issues
F. Evidentiary concerns
III. State and regulatory responses
IV. Role of NAIC Model Bulletin on AI
V. Strategies and best practices for insurers and policyholders
The panel will review these and other important issues:
- Are aerial images being reviewed by AI or by humans?
- If insurers are demanding repairs as a condition of continued coverage, how is the deadline for repairs established?
- What different dispute resolution models have evolved for resolving issues with aerial images?
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