Driving Change and ROI: Uniting Three Teams to Lead Law Firms into the Future

AI tools are rolling out across law firms faster than the frameworks needed to make them stick. In-depth interviews with ten Learning & Development, Knowledge Management, and Innovation leaders — at firms ranging from Am Law 100 giants to tech-enabled upstarts — reveal a consistent pattern: firms know who activated a tool, but almost none know whether it actually changed how attorneys work. Driving Change and ROI uncovers why firms rate their own tech rollouts a middling 7 out of 10, where collaboration between L&D and Innovation is still fragile, and why the billable hour remains a barrier to AI adoption that training alone can't fix. Download the report for a clear-eyed look at what's working, what isn't, and what it will take to turn AI activation into measurable ROI.