When Thompson Coburn set out to expand attorney professional development, the firm didn't build a program all at once. It started with 25 SkillBurst Professional Essentials modules in 2019 and grew, one need at a time. Now, they have a connected learning system spanning 95 modules that support onboarding, career-stage learning paths, performance feedback, facilitated peer discussions, AI readiness, and firm-wide compliance. In this case study, Chief Opportunity + Attorney Development Officer Norma J. Jackson, J.D., walks through how her team organized content around real firm priorities, paired short modules with partner perspective and practical tip sheets, used training as a prerequisite for AI tool access, and helped new associates become work-ready earlier.
Download the case study to see the approach behind a professional development program that keeps evolving with the firm, and Jackson's advice for where to begin.