Revising Master Service Agreements: Updating Key Provisions for 2024
Focusing on Pain Points in Cybersecurity, Privacy, Brand Protection, Audit Rights, Liability Allocation and More

Course Details
- smart_display Format
On-Demand
- signal_cellular_alt Difficulty Level
Intermediate
- work Practice Area
Commercial Law
- event Date
Tuesday, December 19, 2023
- schedule Time
1:00 p.m. ET./10:00 a.m. PT
- timer Program Length
90 minutes
-
This 90-minute webinar is eligible in most states for 1.5 CLE credits.
This CLE course will guide counsel seeking to revise master service agreements (MSAs) to reflect current legal and business conditions. The panel will discuss how key provisions in MSAs can help ensure that an organization's needs and challenges are effectively addressed from both sides of the negotiating table.
Faculty

Ms. Jacobson is a partner in the Data Privacy, Cybersecurity & Digital Assets Practice. She offers practical and tactical counsel on privacy and cybersecurity compliance strategies, data breach response, technology transactions and marketing initiatives for national and multinational organizations. Ms. Jacobson assists clients with the design and development of privacy-sensitive policies for the collection and use of personal data. She regularly advises businesses on the privacy and cybersecurity aspects of environmental, social and governance (ESG) programs, ethical data use, machine learning and artificial intelligence, vendor contracting and management and business sales, combinations and acquisitions.

Mr. Kaplan helps manage the company’s M&A pipeline, while advancing strategic growth objectives across Global’s business. With over a decade of experience at Global, he has provided exceptional legal support for IT, Marketing, HR, Accounting, Operations and Corporate, and in doing so has gained significant experience with data privacy compliance; EV initiatives; Dodd-Frank compliance; TTB permitting and compliance; RINS compliance; and systems design and implementation.
Description
As a standard tool for organizations of all sizes, an MSA helps to define an overall relationship between an organization and its vendor. An MSA helps streamline contracting when the parties anticipate a long-term relationship.
Given the expectation of a long-term relationship, an MSA requires routine review to ensure it remains compliant with current law and industry standards, as well as the evolving business environment. Counsel must review and assess changes in applicable jurisdictions' laws, particularly with respect to technology (including the increasing use of AI technology), data privacy and cybersecurity laws, as well as change in scopes of work that may require changes to the associated liability allocation.
Listen as our expert panel discusses best practices for drafting and maintaining an MSA. The panel will focus on liability allocation and exculpatory provisions and provisions most impacted by current and anticipated changes in the legal landscape.
Outline
- Potential pain points in the business relationship
- Applicable law and industry standards
- Confidentiality
- Data privacy and cybersecurity
- Intellectual property ownership
- Audits
- Exculpatory provisions
- Dispute resolution
Benefits
The panel will review these and other relevant topics:
- Designing an MSA structure that works for your organization
- Revisiting your MSA in light of recent changes in laws
- Assessing how scopes of work affect risk allocation
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