Drafting IT Master Services Agreements: Guidance for Purchaser and Vendor Counsel

Mr. Heaphy chairs the firm’s Outsourcing and Technology Practice Group and Co-chairs its India practice, where he leads a broad-based, supplier-focused team of experienced professionals representing a diverse group of global providers of technology and services related to outsourcing, software, robotics, and the cloud. He has decades of experience advising on all aspects of sourcing and procurement, from initial RFP through implementation, go-live and beyond. Global service providers rely on his expertise to help them structure, negotiate and document domestic, near-shore and off-shore outsourcing strategies in North and South America, Europe, Asia, the Middle East and Africa. Mr. Heaphy leads negotiation teams and leverages deep market knowledge to advise clients on developing competitive contracting processes and legal positions. He has worked on hundreds of sole-sourced and competitively bid transactions, including BPO, ITO, digital transformation, data analytics, robotic process automation, cloud migration, SAAS, E-commerce, blockchain, social media platforms, software development, licensing, joint ventures, strategic alliances and cross-border technology transfers. Mr. Heaphy also has extensive experience helping clients navigate data privacy laws, implement data-security best practices and structure privacy compliance programs. He regularly serves as a trusted advisor to client crisis management teams responding to adverse cybersecurity incidents, including hackers, internal and external security breaches and other immediate threats to the confidentiality, integrity and availability of proprietary data.

Mr. Peterson leads the firm’s Technology & IP Transactions, Outsourcing and Artificial Intelligence. He has focused his practice for 20 years on helping companies work better with their technology and operations supplies. Mr. Peterson has represented customers in dozens of large outsourcing agreements with, cumulatively, over $10 billion in contract value. He has represented clients in all major types of outsourcing transactions and has negotiated opposite all of the first tier and most of the second-tier providers. Mr. Peterson is a frequent speaker and writer on outsourcing topics, among others.