Healthcare AI Vendor Contracts: Customer and Vendor Negotiation Strategies, Risk Assessment, Key Provisions

Ms. Metnick advises healthcare organizations and digital health companies on regulatory and data governance challenges at the intersection of privacy, security and artificial intelligence. She focuses on HIPAA, other health information laws, data strategy and security incident response—helping clients deploy innovative technologies while managing compliance risks across federal and state privacy frameworks. As the founder and leader of Sheppard Healthy AI, Ms. Metnick brings together a cross-disciplinary team dedicated to the compliant development, deployment and use of AI in healthcare. The initiative guides stakeholders through governance, vendor contracting, notice/consent and risk allocation—aligning emerging technologies with evolving laws, regulations and industry best practices. Ms. Metnick counsels hospitals, health systems, physician organizations, payors and technology companies on the full life cycle of health information and all related issues. Her work includes structuring data-sharing collaborations, developing privacy and security programs, responding to security incidents and navigating federal and state privacy laws. She is a Certified Information Privacy Professional/United States and a Certified Information Privacy Professional/Europe.

Ms. O'Neill represents medical groups, independent practice associations, management services organizations, hospital systems, payors and other healthcare industry clients, both for-profit and non-profit. On the transactional side, she manages mergers and acquisitions, joint ventures and strategic affiliations of every shape and size. On the advisory side, Ms. O'Neill guides clients on legal issues impacting operations, including commercial contracting, corporate governance, provider employment, licensing, AI governance and oversight, telemedicine and remote patient monitoring, regulatory transaction reviews and approvals, corporate practice of medicine, reimbursement, fraud and abuse, peer review and mandated reporting. As a former registered nurse at a major academic medical center, Ms. O'Neill has years of hands-on experience in healthcare delivery and clinical operations. Her practical experience informs her advice to clients on value-based care transformation initiatives, including risk-based contracting, population health management, team-based care, care coordination, risk adjustment, provider alignment strategies, ACOs, and clinically integrated networks.