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About the Course
Introduction
Designed to strengthen communication across all client touchpoints, this series of on-demand, interactive learning modules help legal support professionals adopt a client-service mindset, communicate with clarity and empathy, and use storytelling and AI tools to enhance both internal and external interactions.
Description
Modules
Adopting a Client-Service Mindset (15 minutes)
It’s All in the Details: The (Internal and External) Client-Service Imperative (12 minutes)
Communicating with Storytelling (12 minutes)
Generative AI for Communication (10 minutes)
Communication Skills: Listen Up! (Admin Edition) (9 minutes)
